Umrah Package Cancellation Policy in UAE
Performing Umrah is a sacred journey, but sometimes plans change unexpectedly. If you’ve booked an Umrah package in the UAE, it’s crucial to understand the cancellation policy before making any payments. Many travel agencies require passengers to notify them at least 7 days in advance for cancellations, failing which no refund will be issued.
This guide covers:
✔ Standard Umrah Package Cancellation Rules in UAE
✔ Refund Eligibility Based on Cancellation Timing
✔ What If You Cancel Last Minute?
✔ How to Avoid Losing Your Money
✔ Legal Rights for UAE Travelers
1. Standard Umrah Package Cancellation Policy in UAE
Most UMAH travel agencies in the UAE follow these cancellation terms:
| Cancellation Timeframe | Refund Eligibility |
| 30+ days before departure | Full refund (minus admin fees) |
| 15-30 days before departure | 50-70% refund |
| 7-14 days before departure | 30% refund (varies by agency) |
| Less than 7 days before departure | No refund (in most cases) |
⚠️ Important Note:
- If you don’t inform the company 7 days before, you may lose your entire payment.
- Some agencies offer rescheduling instead of refunds.
2. Why Do Agencies Have a 7-Day Cancellation Rule?
Travel companies in the UAE enforce this policy because:
✔ Hotels in Makkah & Madinah charge penalties for late cancellations.
✔ Flights & visas are non-refundable if cancelled last minute.
✔ Group packages require advance payments to Saudi service providers.
Example:
If you cancel 3 days before departure, the agency has already:
- Paid for your hotel (non-refundable)
- Booked flights (non-refundable)
- Processed your visa (non-refundable)
This is why no refund is given if you miss the 7-day deadline.
3. How to Cancel & Get Maximum Refund
To avoid losing money:
1️⃣ Check your contract – Look for the exact cancellation policy.
2️⃣ Notify in writing – Email/SMS is better than a phone call.
3️⃣ Request rescheduling – Some agencies allow postponement.
4️⃣ Check travel insurance – Some policies cover cancellations.
4. What If the Agency Refuses a Refund Unfairly?
If you followed the 7-day rule but still didn’t get a refund:
- Contact the UAE Consumer Rights (DED) – File a complaint.
- Check with the UAE Tour Operators Association – For mediation.
- Legal action – If the amount is significant.
5. Key Takeaways
✅ always read the cancellation policy before booking.
✅ Inform the agency at least 7 days before departure.
✅ No refund if cancelled within 7 days (in most cases).
✅ Rescheduling may be an option if refunds aren’t possible.
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